Little Teddy Bear Candle Favors
Shipping Policy
Shipping Policy
We currently ship Australia-wide.
All of our candles are handmade to order, so please allow time for production before shipping.
Processing & Delivery Time
- Melbourne: Please allow up to 3 weeks from order date to delivery
- Outside Melbourne (within Australia): Please allow up to 4 weeks from order date to delivery
Delivery timeframes may vary depending on location and courier services.
Shipping Fees
- Shipping costs will be calculated at checkout (unless otherwise stated).
Important Information
- Please ensure all delivery details are correct at checkout.
- We are not responsible for delays caused by courier services.
- If you need your order by a specific event date, please contact us before placing your order.
Packaging
All orders are carefully packaged to ensure they arrive safely.
Return & Refund Policy
🔄 Return & Refund Policy
Thank you for choosing Eternal Favors. Each candle is handmade with care, and we want every customer to be happy with their order.
Because our products are custom-made and fragile, please read the policy below carefully.
✨ All Sales Are Final
- We do not accept returns or exchanges for:
- Change of mind
- Incorrect choice of scent, colour, or style
- Sale items
- Custom or bulk orders - Once an order is placed, it cannot be cancelled.
✨ Damaged or Faulty Items
We take great care in packaging our candles.
However, if your item arrives damaged:
- Contact us within 48 hours of delivery.
- Provide clear photos of the item, packaging, and shipping label.
- We will review and offer either:
A replacement, or
A refund (case-by-case).
We cannot offer replacements/refunds if photos or proof are not provided.
✨ Incorrect Orders
If we send you the wrong item by mistake, we will:
- Replace the item at no cost to you, or
- Provide a refund.
Please contact us within 48 hours of receiving your parcel.
✨ Custom & Bulk Orders
- All custom and bulk orders (weddings, showers, events, etc.) are non-refundable.
- Once approved by the customer, we begin production immediately — no cancellations.
✨ Lost or Delayed Parcels
- We are not responsible for delays once the parcel is handed to the courier.
- If a parcel is lost, we will assist in lodging a claim with the courier.
✨ Return Shipping
If a return is approved (rare cases), the customer is responsible for:
- Returning the item in its original condition
- Paying return shipping costs
- Ensuring safe packaging
✨ Contact Us
If you have any concerns, please reach out to us, and we’ll be happy to help.