Refund policy

🔄 Return & Refund Policy

Thank you for choosing Eternal Favors. Each candle is handmade with care, and we want every customer to be happy with their order.
Because our products are custom-made and fragile, please read the policy below carefully.

✨ All Sales Are Final

  • We do not accept returns or exchanges for:

    • Change of mind

    • Incorrect choice of scent, colour, or style

    • Sale items

    • Custom or bulk orders

  • Once an order is placed, it cannot be cancelled.

✨ Damaged or Faulty Items

We take great care in packaging our candles.
However, if your item arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos of the item, packaging, and shipping label.

  3. We will review and offer either:

    • A replacement, or

    • A refund (case-by-case).

We cannot offer replacements/refunds if photos or proof are not provided.

✨ Incorrect Orders

If we send you the wrong item by mistake, we will:

  • Replace the item at no cost to you, or

  • Provide a refund.

Please contact us within 48 hours of receiving your parcel.

✨ Custom & Bulk Orders

  • All custom and bulk orders (weddings, showers, events, etc.) are non-refundable.

  • Once approved by the customer, we begin production immediately — no cancellations.

✨ Lost or Delayed Parcels

  • We are not responsible for delays once the parcel is handed to the courier.

  • If a parcel is lost, we will assist in lodging a claim with the courier.

✨ Return Shipping

If a return is approved (rare cases), the customer is responsible for:

  • Returning the item in its original condition

  • Paying return shipping costs

  • Ensuring safe packaging

✨ Contact Us

If you have any concerns, please reach out to us and we’ll be happy to help.