📦 Shipping Policy

Processing Time

• All candles are handmade.

• Processing time: 5–10 business days before shipping or pickup.

• Large/custom orders may require extra time — we will update you directly.

Shipping Area

• We currently ship within Melbourne only.

• Australia-wide and international shipping will be available soon.

Delivery Time

• Melbourne delivery usually takes 2–5 business days once shipped.

Shipping Costs

• Shipping cost is calculated at checkout based on your suburb.

• Free local pickup (Melbourne) available soon.

Packaging & Quality

• Every candle is carefully wrapped and cushioned to prevent damage during delivery.

• We ensure your order arrives safely and beautifully.

Damaged Parcels

• If your order arrives damaged, please contact us within 48 hours with photos.

• We will replace or refund the damaged item according to our policy.

Order Tracking

• All orders include tracking.

• You will receive a tracking update once your package is on the way.