White Bloom Rose
About us
🌸 About Us – Eternal Candle
Welcome to Eternal Candle, where artistry, fragrance, and elegance meet.
I’m Ngoc, the founder and designer behind Eternal Candle. With a passion for flowers and the art of candlemaking, I create luxury scented candles that captivate the senses. Each candle features a delicately handcrafted bloom encased in exquisite glass, transforming every space into a sanctuary of beauty and calm.
Our candles are designed to be more than décor—they are an experience. The soft, sophisticated fragrances envelop your home, while the bloom-inspired designs offer a visual statement of refinement and elegance. Perfect for intimate moments, special celebrations, or thoughtful gifts, each piece embodies luxury, artistry, and emotion.
Proudly handcrafted in Vietnam, we ship worldwide to the United States, Australia, and beyond. Eternal Candle operates under Eternal Candle LLC (USA), ensuring secure transactions and peace of mind with every purchase.
Every candle reflects care, creativity, and heart, designed to bring serenity, joy, and timeless beauty to your life.
Thank you for supporting a small artisan brand and sharing in our journey 💛
With love,
Ngoc – Founder & Creative Director
Eternal Candle LLC
Shipping Policy
📦 Shipping Policy
Thank you for shopping with us! We are happy to offer worldwide shipping so you can enjoy our handmade flower candles wherever you are.
🌍 Shipping Areas
We currently ship to most countries worldwide.
If your location is not available at checkout, please contact us for support.
⏳ Processing Time
All candles are handmade with care.
Processing time: 3–5 business days
Custom orders may take longer depending on design
Orders are prepared after payment is confirmed
🚚 Shipping Time
Delivery time depends on your location:
USA, Canada, Australia, UK: 7–15 business days
Europe & Other Countries: 10–20 business days
Please note: Delivery times may vary due to customs, weather, or courier delays.
💰 Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
Any customs duties, taxes, or import fees are the responsibility of the buyer.
📍 Tracking
Once your order is shipped, you will receive a tracking number via email or message.
You can use it to follow your package until delivery.
📦 Packaging
All candles are carefully packed to prevent damage during shipping.
We use protective materials to keep your order safe.
❗ Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos.
We will do our best to assist you.
📩 Contact Us
If you have any questions about shipping, feel free to message us anytime.
📱 WhatsApp / Phone: +84 0987372725
📧 Email: eternalcandle.gifts@gmail.com
📸 Instagram: @eternalcandle.co
We’re always happy to help 💛
Return & Refund Policy
🔁 Return & Refund Policy – Eternal Candle
At Eternal Candle, each item is handmade with care and customized especially for you. Please read our policy carefully before placing an order.
🕯️ Handmade & Custom Products
Because our candles are:
✔ Handmade
✔ Made to order
✔ Often personalized
We do not accept returns or offer refunds for change of mind, incorrect orders, or personal preference.
Please make sure all details are correct before confirming your purchase.
❌ No Refunds For:
We do not offer refunds or returns for:
Wrong scent, color, or design chosen by the customer
Incorrect address provided
Order placed by mistake
Change of mind after ordering
Slight color or size differences (due to handmade nature)
Delays caused by customs or couriers
📦 Damaged Items
If your order arrives damaged, we will gladly assist you.
Please contact us within 48 hours of delivery with:
Clear photos of the damaged item
Photos of the packaging
Your order number
After review, we may offer:
✔ A replacement
✔ Store credit
✔ Partial refund (if applicable)
(Decision is at our discretion.)
🚫 Used or Burned Items
For safety and hygiene reasons:
We do not accept returns or refunds on used, burned, or altered candles.
📍 Incorrect Address / Failed Delivery
If a package is returned due to an incorrect address or failed delivery:
The customer is responsible for reshipping fees
Refunds will not be issued
⏳ Order Cancellations
Orders can be canceled within 12 hours of purchase
After 12 hours, production begins and cancellation is not possible
Custom orders cannot be canceled once production has started.
💳 Refund Processing
Approved refunds (if any) will be processed to the original payment method within 5–10 business days.
Processing time depends on your bank or payment provider.
📩 Contact Us
For questions about returns or refunds, contact us:
📱 WhatsApp / Phone: +84 0987372725
📧 Email: eternalcandle.gifts@gmail.com
📸 Instagram: @eternalcandle.co
💛 Our Commitment
We are committed to delivering high-quality handmade candles and excellent service.
By placing an order, you agree to this Return & Refund Policy.