Shipping Policy

  • 📦 Shipping Policy

    Thank you for shopping with us! We are happy to offer worldwide shipping so you can enjoy our handmade flower candles wherever you are.

    🌍 Shipping Areas

    We currently ship to most countries worldwide.

    If your location is not available at checkout, please contact us for support.

    ⏳ Processing Time

    All candles are handmade with care.

    • Processing time: 3–5 business days

    • Custom orders may take longer depending on design

    • Orders are prepared after payment is confirmed

    🚚 Shipping Time

    Delivery time depends on your location:

    • USA, Canada, Australia, UK: 7–15 business days

    • Europe & Other Countries: 10–20 business days

    Please note: Delivery times may vary due to customs, weather, or courier delays.

    💰 Shipping Fees

    Shipping costs are calculated at checkout based on your location and order weight.

    Any customs duties, taxes, or import fees are the responsibility of the buyer.

    📍 Tracking

    Once your order is shipped, you will receive a tracking number via email or message.

    You can use it to follow your package until delivery.

    📦 Packaging

    All candles are carefully packed to prevent damage during shipping.

    We use protective materials to keep your order safe.

    ❗ Damaged or Lost Packages

    If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos.

    We will do our best to assist you.

    📩 Contact Us

    If you have any questions about shipping, feel free to message us anytime.

    📱 WhatsApp / Phone: +84 0987372725
    📧 Email: eternalcandle.gifts@gmail.com
    📸 Instagram: @eternalcandle.co

    We’re always happy to help 💛